Frequently Asked Questions

We have collected some most frequently asked questions addressed to our technical support department and the answers. We encourage you to read them!

Using fiber optic network

We are undergoing intensive construction works which we will carry out in the coming years. Detailed work schedules are created on a regular basis. We provide public information about the start date of the network in specific addresses a little in advance. We encourage you to use the interactive map on the NEXERA website to check the status of the network construction in a specific location.

Interactive Map

NEXERA is building a network in Warmia and Mazury; Kujawy, Pomorze and Mazowsze; Łódzki and Świętokrzyski Regions. A list of planned and ready addresses is available on our website. We encourage you to use the interactive map to check if the address is within the NEXERA network coverage.

Interactive Map

NEXERA is obliged to provide a connection to all schools covered by Digital Poland Operational Program (POPC) projects under implementation and co-financed by public funds. Schools must be connected to an access fibre optic network, as it results from contracts concluded with Digital Poland Project Center.

The list includes over 1,800 school locations in 4 voivodeships: Świętokrzyskie, Łódzkie, Kujawsko-Pomorskie and Warmińsko-Mazurskie.

It is in the interest of the schools under the NEXERA projects to allow connection to the network because our connection will provide free access to high-speed Internet provided by the Educational Network Operator (OSE). Establishing a connection to the NEXERA network may require access to the school grounds and building. The permission for such access is provided by the school’s administrator.

Connected schools do not bear any costs for the construction or maintenance of our network and equipment. 100: 100 Mb/s high-speed internet service will be provided for free to every school connected by NEXERA under the Educational Network Operator (OSE) program financed from the state budget. Schools can increase this speed at any time by ordering additional 50Mb/s blocks. If your school decides to order a paid Internet connection service with an even higher speed, it will be able to do so via OSE. According to the current NEXERA Price List for services in Educational Units, increasing the speed of Internet access costs PLN 30,00 net per month for each 50:50 Mb/s block.

NEXERA is a wholesale operator and provides its network to retail operators. Based on the signed contracts, it is the Polish National Educational Network (OSE) that provides Internet access to schools connected to our network. The school signs a contract with OSE. Detailed information on the schedule and a list of educational institutions covered by the National Education Network program can be found at www.ose.gov.pl

The operator of the network is Nexera Sp. z o.o. (NEXERA). NEXERA signs contracts for the use of telecommunications infrastructure and wholesale services with retail service providers (User Operators).

In any matters related to the provision of real estate for the construction of the NEXERA network, please contact at kontakt@nexera.pl.

Network constructing

NEXERA is obliged to provide a connection to all schools covered by Digital Poland Operational Program (POPC) projects under implementation and co-financed by public funds. Schools must be connected to an access fibre optic network, as it results from contracts concluded with Digital Poland Project Center.

The list includes over 1,800 school locations in 4 voivodeships: Świętokrzyskie, Łódzkie, Kujawsko-Pomorskie and Warmińsko-Mazurskie.

It is in the interest of the schools under the NEXERA projects to allow connection to the network because our connection will provide free access to high-speed Internet provided by the Educational Network Operator (OSE). Establishing a connection to the NEXERA network may require access to the school grounds and building. The permission for such access is provided by the school’s administrator.

Connected schools do not bear any costs for the construction or maintenance of our network and equipment. 100: 100 Mb/s high-speed internet service will be provided for free to every school connected by NEXERA under the Educational Network Operator (OSE) program financed from the state budget. Schools can increase this speed at any time by ordering additional 50Mb/s blocks. If your school decides to order a paid Internet connection service with an even higher speed, it will be able to do so via OSE. According to the current NEXERA Price List for services in Educational Units, increasing the speed of Internet access costs PLN 30,00 net per month for each 50:50 Mb/s block.

NEXERA is a wholesale operator and provides its network to retail operators. Based on the signed contracts, it is the Polish National Educational Network (OSE) that provides Internet access to schools connected to our network. The school signs a contract with OSE. Detailed information on the schedule and a list of educational institutions covered by the National Education Network program can be found at www.ose.gov.pl

The construction of the NGA fibre optic access network is financed by NEXERA and its shareholders, and part of the costs is covered by European Funds under the Digital Poland Operational Program (POPC). The end user does not bear the costs of the network’s construction and connection to the his/her house.

The operator of the network is Nexera Sp. z o.o. (NEXERA). NEXERA signs contracts for the use of telecommunications infrastructure and wholesale services with retail service providers (User Operators).

In any matters related to the provision of real estate for the construction of the NEXERA network, please contact at kontakt@nexera.pl.

As a beneficiary of competitions organised by the CPPC, under the Operational Programme Digital Poland (OPDP), we are obliged to ensure the coverage of a fibre-optic network at specific locations and addresses. First of all, we are fulfilling the commitments of the Programme and we are carrying out the work for which we have received funding. However, we are aware that some homes and addresses, located near our network, were not included in the OPDP projects, and also need access to fibre-optic internet. That is why we decided to expand our investment, which we are already implementing based on our own financial resources. Sometimes, however, we are unable to cover the whole town, also for technical reasons. At the same time, we would like to inform you that on the Office of Electronic Communication website you can submit a request for internet at a specific address: www.wyszukiwarka.uke.gov.pl. We encourage you to submit your address. In addition, we encourage you to download the network design guide created by CPPC: https://www.telko.in/download,6690,cppc_instrukcjaPOPC_a4_v05.pd

Wholesale services are provided via the NEXERA network, enabling households to get access to the Internet with a minimum throughput of 300 Mb/s. For schools, the minimum throughput will be 100 Mb/s in symmetrical traffic. The highest possible speed is even 1 Gb/s.

The assumptions for the implementation of the Digital Poland Operational Program (POPC), under which NEXERA builds the network and obtains funding, are defined by the Digital Poland Project Center (CPPC), which indicates NGA white spots within the scope of the competition. These are address points where there is currently no and there is no planned construction of a network in FTTH (Fibre to the Home) technology. NEXERA is building an access fibre optic network (NGA) in places that have been identified by CPPC as white NGA spots. The contract with CPPC obliges NEXERA to build a network in all these points.

We are preparing a design of our network within a given area, and we are confirming the preselected address. We are verifying the feasibility of installing the fibre-optic network. Sometimes, for technical reasons, we are unable to build our network in some locations. At this stage, our most important objective is obtaining the necessary building permits. The faster we receive them, the quicker we will install our network, which will benefit yourself and your entire locality. We don’t know yet when our services will be available.

At this stage, our contractors are busy at work. The network installation process is divided into areas, which usually comprise several localities. The network is complete once the construction work is finished in all areas (all addresses), so please be patient. Although you may see the fibre-optic network installed on posts in your locality, this may not mean that the installation work is complete. Services will be available in less than 9 months.

The network has been installed; however, before it is launched, we must ensure that our services are of suitable quality. We are checking if the infrastructure is compliant with the relevant guidelines, and we are conducting detailed measurements. Only once the network meets our strictest standards, will we be certain that our services will be supplied without any disruption. Services will be available in less than 3 months.

Those residing within the network’s range can now choose from amongst various operators and enjoy ultrafast internet access of the highest quality. Residents who have already chosen their operator agree on the date of their connection to the network and that of the service launch.