Frequently Asked Questions

We have collected some most frequently asked questions addressed to our technical support department and the answers. We encourage you to read them!

Using fiber optic network

These are User Operators who pay for the use of the NEXERA network and wholesale services provided by NEXERA. End-users, i.e. subscribers, do not pay for the use of the network directly to NEXERA. However, if they are covered by the NEXERA network, they can buy retail services from User Operators providing services via our network, including Internet access, digital TV and video on demand. Retail service charges are set by retail service providers. Please check which operator provides services at your address on the interactive map. We also kindly recommend to follow our website on regular basis, where information about subsequent Operators starting to provide services on our network is shown.

Interactive Map

NEXERA is a wholesale operator. We provide our fibre optic network to User Operators who operate on the retail market.

Operators prepare offers of retail services, e.g. Internet access, digital TV or video on demand.

We encourage you to contact your current service provider and check whether it can already provide his services via the NEXERA network. Please also follow local information; operators starting to provide services via the NEXERA network will certainly actively advertise their offer.

NEXERA is only a wholesale operator. We provide our fibre optic network to User Operators who operate on the retail market. These operators prepare offers for retail services, e.g. Internet access, digital TV or video on demand. We recommend using an interactive map on the NEXERA website to check which provider provides its services via the NEXERA network. We also kindly recommend to follow our website on regular basis, where information about subsequent Operators starting to provide services on our network is shown.

Interactive Map

NEXERA is building a network in Warmia and Mazury; Kujawy, Pomorze and Mazowsze; Łódzki and Świętokrzyski Regions. A list of planned and ready addresses is available on our website. We encourage you to use the interactive map to check if the address is within the NEXERA network coverage.

Interactive Map

We encourage you to use our interactive map to check if the address is within the NEXERA network coverage.

Interactive Map

Shaping the coverage of the entire NEXERA network is a very complex process. The scope, i.e. white addresses (POPC addresses) in competitions of the Digital Poland Operational Program (POPC; measure 1.1. - providing access to broadband Internet) was determined as a result of a comprehensive public consultation procedure by the Digital Poland Design Center. In the next step, we are going to prepare a project for our network in a given area and collect addresses that may initially be within its range. We verify the possibility of building an optical fibre. The most important thing at this stage is obtaining building permits. Sometimes, due to technical reasons, some locations fail to be cover by our network. A detailed network construction process can be found below.

How is our network created?

The construction of the NGA fibre optic access network is financed by NEXERA and its shareholders, and part of the costs is covered by European Funds under the Digital Poland Operational Program (POPC). The end user does not bear the costs of the network’s construction and connection to the his/her house.

The operator of the network is Nexera Sp. z o.o. (NEXERA). NEXERA signs contracts for the use of telecommunications infrastructure and wholesale services with retail service providers (User Operators).

In any matters related to the provision of real estate for the construction of the NEXERA network, please contact at zapytaj@nexera.pl.

Thank you for being attentive! Any damage to the network (broken cables or open boxes) should be reported to the e-mail address utrzymanie@nexera.pl.

Network constructing

We encourage you to use our interactive map to check if the address is within the NEXERA network coverage.

Interactive Map

Shaping the coverage of the entire NEXERA network is a very complex process. The scope, i.e. white addresses (POPC addresses) in competitions of the Digital Poland Operational Program (POPC; measure 1.1. - providing access to broadband Internet) was determined as a result of a comprehensive public consultation procedure by the Digital Poland Design Center. In the next step, we are going to prepare a project for our network in a given area and collect addresses that may initially be within its range. We verify the possibility of building an optical fibre. The most important thing at this stage is obtaining building permits. Sometimes, due to technical reasons, some locations fail to be cover by our network. A detailed network construction process can be found below.

How is our network created?

The construction of the NGA fibre optic access network is financed by NEXERA and its shareholders, and part of the costs is covered by European Funds under the Digital Poland Operational Program (POPC). The end user does not bear the costs of the network’s construction and connection to the his/her house.

The operator of the network is Nexera Sp. z o.o. (NEXERA). NEXERA signs contracts for the use of telecommunications infrastructure and wholesale services with retail service providers (User Operators).

In any matters related to the provision of real estate for the construction of the NEXERA network, please contact at zapytaj@nexera.pl.

As a beneficiary of competitions organised by the CPPC, under the Operational Programme Digital Poland (OPDP), we are obliged to ensure the coverage of a fibre-optic network at specific locations and addresses. First of all, we are fulfilling the commitments of the Programme and we are carrying out the work for which we have received funding. However, we are aware that some homes and addresses, located near our network, were not included in the OPDP projects, and also need access to fibre-optic internet. That is why we decided to expand our investment, which we are already implementing based on our own financial resources. Sometimes, however, we are unable to cover the whole town, also for technical reasons. At the same time, we would like to inform you that on the Office of Electronic Communication website you can submit a request for internet at a specific address: www.wyszukiwarka.uke.gov.pl. We encourage you to submit your address. In addition, we encourage you to download the network design guide created by CPPC: https://www.telko.in/download,6690,cppc_instrukcjaPOPC_a4_v05.pd

Wholesale services are provided via the NEXERA network, enabling households to get access to the Internet with a minimum throughput of 300 Mb/s. For schools, the minimum throughput will be 100 Mb/s in symmetrical traffic. The highest possible speed is even 1 Gb/s.

The assumptions for the implementation of the Digital Poland Operational Program (POPC), under which NEXERA builds the network and obtains funding, are defined by the Digital Poland Project Center (CPPC), which indicates NGA white spots within the scope of the competition. These are address points where there is currently no and there is no planned construction of a network in FTTH (Fibre to the Home) technology. NEXERA is building an access fibre optic network (NGA) in places that have been identified by CPPC as white NGA spots. The contract with CPPC obliges NEXERA to build a network in all these points.

We are undergoing intensive construction works which we will carry out in the coming years. Detailed work schedules are created on a regular basis. We provide public information about the start date of the network in specific addresses a little in advance. We encourage you to use the interactive map on the NEXERA website to check the status of the network construction in a specific location.

Interactive Map

We are preparing a design of our network within a given area, and we are confirming the preselected address. We are verifying the feasibility of installing the fibre-optic network. Sometimes, for technical reasons, we are unable to build our network in some locations. At this stage, our most important objective is obtaining the necessary building permits. The faster we receive them, the quicker we will install our network, which will benefit yourself and your entire locality. We don’t know yet when our services will be available.

Our employees carry out a site inspection to verify the technical feasibility of installing a fibre optic network and obtain the necessary building permits. These permits include installation works which differ depending on the type of technology used in a particular location. If it is an aerial cable, we install the cabling, connect it to residential premises and then install it inside the home. In the case of a directly buried cable, we place another pipe which carries our cable inside the waste pipe, which we then feed into the building – here, the cable enters the premises mostly through the cellar, and later it is also fed through the house.

The method of running the network on poles is proven and widely used, and complies with the guidelines of the European Union - we use the available infrastructure wherever possible. We ensure the highest quality of service and do not record significant outages.

Modifications to the list of addresses scheduled for connection to the NEXERA network may occur as a consequence of a site inspection which forces us to remove or change the address in our list. Problems with the location, the lack of necessary permits or technical problems may render construction work impossible. We continue to work on the possibilities of expanding our network, and the specified address might still be included in our connection plan in the future; however, at this point, we cannot say for sure that this will certainly happen.

At this stage, our contractors are busy at work. The network installation process is divided into areas, which usually comprise several localities. The network is complete once the construction work is finished in all areas (all addresses), so please be patient. Although you may see the fibre-optic network installed on posts in your locality, this may not mean that the installation work is complete. Services will be available in less than 9 months.

The network has been installed; however, before it is launched, we must ensure that our services are of suitable quality. We are checking if the infrastructure is compliant with the relevant guidelines, and we are conducting detailed measurements. Only once the network meets our strictest standards, will we be certain that our services will be supplied without any disruption. Services will be available in less than 3 months.

Those residing within the network’s range can now choose from amongst various operators and enjoy ultrafast internet access of the highest quality. Residents who have already chosen their operator agree on the date of their connection to the network and that of the service launch.

Shaping the coverage of the entire NEXERA network is a very complex and step-by-step process. Initially, we prepare the technical design of our network in a given area and collect addresses that may initially be within its range. These are the addresses where the network is planned. After this stage, we verify the possibility of building a fibre-optic line. Whether a given address will be within our network depends on a number of factors. These include the technical capabilities, such as the distance of the address from the cable joint, which allows the delivery of services. We encourage you to check our interactive map at www.nexera.pl to stay up to date with our network expansion plans.