Who should you contact?

Are you looking for an answer and you don't know who to address your question to? We are a wholesale operator, which is why in many cases this is a service provider who is able to dispel your doubts.

Contact your service provider if:

  • you want to receive an offer or order the internet service on NEXERA optical fibre
  • you have questions about installing or activating your internet service
  • you need support in network problem

You can search for operators selling Internet services on our network in your region using an interactive map.

Contact NEXERA if:

If you want to check the availability of our fibre-optic network in your location click HERE.

If you want to notify a damage to our network (e.g. loose cable) click HERE.

If you want to contact us with respect to another issue click HERE.

Also use the help of the Virtual Assistant:

  • in chat (available in the furniture, bottom corner of the page)
  • by phone number +48 22 233 07 00

Frequently Asked Questions

Looking for answers to questionsabout the NEXERA network? Check the following issues.

Is my address within the NEXERA network coverage?
Who provides services to subscribers? Which retail operators already provide services on the NEXERA network?
My address is not on the list of planned NEXERA coverage.
Why is NEXERA building a fibre optic network in a given area?
Who should I contact regarding permission to provide real estate for fibre optics?
When will the NEXERA network be completed?
Are you looking for the answer to other questions?

We've prepared answers to other questions related to the NEXERA network. Please read them.