Frequently Asked Questions

We have collected some most frequently asked questions addressed to our technical support department and the answers. We encourage you to read them!

Services

Within the BSA (Bitstream Access) service, the Operator User is able to provide the entire package of retail services based on our data transmission, in all households assigned to this BSA PDU after connecting in the PDA BSA (Network Connection Service) with the NEXERA Network.

User Operators can take advantage of dark fibre optics not used in our network, which we provide on the built and available continuous distribution sections of the NEXERA Network.

The User Operator interested in passive access to households within the NEXERA Network can use the access to the local fibre optic loop (connection). This is the section of optical fibre measured from the end of the network at the subscriber's premises to the first optical splitter located at the border of the single-family property or in the basement of a multi-family house.

Using fiber optic network

We encourage you to read the "How to get connected to NEXERA's fibre?"

How to get connected to NEXERA's fibre?

We encourage you to use our interactive map to check if the address is within the NEXERA network coverage.

Interactive Map

Shaping the coverage of the entire NEXERA network is a very complex process. The scope, i.e. white addresses (POPC addresses) in competitions of the Digital Poland Operational Program (POPC; measure 1.1. - providing access to broadband Internet) was determined as a result of a comprehensive public consultation procedure by the Digital Poland Design Center. In the next step, we are going to prepare a project for our network in a given area and collect addresses that may initially be within its range. We verify the possibility of building an optical fibre. The most important thing at this stage is obtaining building permits. Sometimes, due to technical reasons, some locations fail to be cover by our network. A detailed network construction process can be found below.

How is our network created?

NEXERA is only a wholesale operator. We provide our fibre optic network to User Operators who operate on the retail market. These operators prepare offers for retail services, e.g. Internet access, digital TV or video on demand. We recommend using an interactive map on the NEXERA website to check which provider provides its services via the NEXERA network. We also kindly recommend to follow our website on regular basis, where information about subsequent Operators starting to provide services on our network is shown.

The operator of the network is Nexera Sp. z o.o. (NEXERA). NEXERA signs contracts for the use of telecommunications infrastructure and wholesale services with retail service providers (User Operators).

We are undergoing intensive construction works which we will carry out in the coming years. Detailed work schedules are created on a regular basis. We provide public information about the start date of the network in specific addresses a little in advance. We encourage you to use the interactive map on the NEXERA website to check the status of the network construction in a specific location.

Interactive Map

NEXERA is building a network in Warmia and Mazury; Kujawy, Pomorze and Mazowsze; Łódzki and Świętokrzyski Regions. A list of planned and ready addresses is available on our website. We encourage you to use the interactive map to check if the address is within the NEXERA network coverage.

Interactive Map

Network constructing

The construction of the NGA fibre optic access network is financed by NEXERA and its shareholders, and part of the costs is covered by European Funds under the Digital Poland Operational Program (POPC). The end user does not bear the costs of the network’s construction and connection to the his/her house.

In any matters related to the provision of real estate for the construction of the NEXERA network, please contact at zapytaj@nexera.pl.

As a beneficiary of competitions organised by the CPPC, under the Operational Programme Digital Poland (OPDP), we are obliged to ensure the coverage of a fibre-optic network at specific locations and addresses. First of all, we are fulfilling the commitments of the Programme and we are carrying out the work for which we have received funding. However, we are aware that some homes and addresses, located near our network, were not included in the OPDP projects, and also need access to fibre-optic internet. That is why we decided to expand our investment, which we are already implementing based on our own financial resources. Sometimes, however, we are unable to cover the whole town, also for technical reasons. At the same time, we would like to inform you that on the Office of Electronic Communication website you can submit a request for internet at a specific address: www.wyszukiwarka.uke.gov.pl. We encourage you to submit your address. In addition, we encourage you to download the network design guide created by CPPC: https://www.telko.in/download,6690,cppc_instrukcjaPOPC_a4_v05.pd

Wholesale services are provided via the NEXERA network, enabling households to get access to the Internet with a minimum throughput of 300 Mb/s. For schools, the minimum throughput will be 100 Mb/s in symmetrical traffic. The highest possible speed is even 1 Gb/s.

The assumptions for the implementation of the Digital Poland Operational Program (POPC), under which NEXERA builds the network and obtains funding, are defined by the Digital Poland Project Center (CPPC), which indicates NGA white spots within the scope of the competition. These are address points where there is currently no and there is no planned construction of a network in FTTH (Fibre to the Home) technology. NEXERA is building an access fibre optic network (NGA) in places that have been identified by CPPC as white NGA spots. The contract with CPPC obliges NEXERA to build a network in all these points.

We are undergoing intensive construction works which we will carry out in the coming years. Detailed work schedules are created on a regular basis. We provide public information about the start date of the network in specific addresses a little in advance. We encourage you to use the interactive map on the NEXERA website to check the status of the network construction in a specific location.

NEXERA is building a network in Warmia and Mazury; Kujawy, Pomorze and Mazowsze; Łódzki and Świętokrzyski Regions. A list of planned and ready addresses is available on our website. We encourage you to use the interactive map to check if the address is within the NEXERA network coverage.

Interactive Map

We are preparing a design of our network within a given area, and we are confirming the preselected address. We are verifying the feasibility of installing the fibre-optic network. Sometimes, for technical reasons, we are unable to build our network in some locations. At this stage, our most important objective is obtaining the necessary building permits. The faster we receive them, the quicker we will install our network, which will benefit yourself and your entire locality. We don’t know yet when our services will be available.

At this stage, our contractors are busy at work. The network installation process is divided into areas, which usually comprise several localities. The network is complete once the construction work is finished in all areas (all addresses), so please be patient. Although you may see the fibre-optic network installed on posts in your locality, this may not mean that the installation work is complete. Services will be available in less than 9 months.

The network has been installed; however, before it is launched, we must ensure that our services are of suitable quality. We are checking if the infrastructure is compliant with the relevant guidelines, and we are conducting detailed measurements. Only once the network meets our strictest standards, will we be certain that our services will be supplied without any disruption. Services will be available in less than 3 months.

Those residing within the network’s range can now choose from amongst various operators and enjoy ultrafast internet access of the highest quality. Residents who have already chosen their operator agree on the date of their connection to the network and that of the service launch.

Shaping the coverage of the entire NEXERA network is a very complex and step-by-step process. Initially, we prepare the technical design of our network in a given area and collect addresses that may initially be within its range. These are the addresses where the network is planned. After this stage, we verify the possibility of building a fibre-optic line. Whether a given address will be within our network depends on a number of factors. These include the technical capabilities, such as the distance of the address from the cable joint, which allows the delivery of services. We encourage you to check our interactive map at www.nexera.pl to stay up to date with our network expansion plans.